I was experiencing e-mail difficulties today. I contacted my e-mail provider by phone and was dismayed when I could not understand the name of the person who took my call.
You can call me prejudiced if you want, but when I call a provider for technical support, I'd like to be able to hear clearly spoken English coming from the person on the other end. I'm just not comfortable wondering if I'm hearing instructions accurately. Especially when a misunderstood step could result in worsening computer problems.
I'm fairly certain the person I was talking to today was sitting on a hand woven carpet in India someplace. Perhaps if my technical support person had flown on that carpet to sit side by side with me I would have felt more comfortable.
As it was, my technical support person proved to be incredibly inept at resolving my problem.
After seventy minutes of failed efforts my problem solver went in search of assistance from a specialist.
I never had the opportunity to speak with the specialist, but I'd be willing to bet that he or she was in California - and could speak perfect English.
Why couldn't my call have just gone to California in the first place?
I'd change my internet provider if I thought there was a chance in h... of speaking with a person I could understand.
No comments:
Post a Comment